Airhop is an AI agent, not a chatbot. It onboards every account, answers from your real docs, watches health across usage and billing, and reaches out before a renewal slips. It decides the next move per account and loops in your team only when it counts.
A 30 minute walkthrough on your own accounts. Live in an afternoon.
A support tool waits for a ticket. An agent works the whole account: it decides what each customer needs next, acts on it across the widget, email, and Slack, and pulls in a human before a renewal slips.
Usage, billing, sentiment, and call notes resolve into one read of where each account stands and what to do next.
Onboarding nudges, grounded answers, renewal outreach. It does the work, on the channel the customer already uses.
On the high-stakes moments it drafts and holds for your approval. Flip a play to autopilot once you trust it.
Activate, answer, retain. The same agent carries an account from day-one signup to renewal, and tells you the moment something needs a human.
Airhop watches product events, nudges each user toward their first real win, and tracks activation milestones so nobody stalls in week one. You see who is stuck and why, without building a single funnel report.
Grounded in your docs and past tickets, with the sources shown so the answer is trustworthy. It replies in your widget, by email, and in Slack. When it is not sure, it hands the thread to a human with the full context.
Usage, billing, sentiment, and call notes fold into one health read per account. A failed payment or an overdue invoice pulls an account down on its own. Airhop surfaces the ones slipping and tells your CSM exactly why, while there is still time to do something about it.
Six jobs that usually fall through the cracks, each run end to end by the agent. Real capabilities, not a feature wall.
Airhop watches product events as they happen, maps them to the activation milestones that matter for your product, and nudges a stalled user toward the next step before week one runs out. No funnel reports to build, no checklist to babysit.
Every reply is pulled from your real help center and past tickets, with the sources shown so your team and your customers can trust it. It answers in the widget, by email, and in Slack, in your brand voice, identity-aware on any site or app.
More on grounded answersUsage, billing, sentiment, and call notes fold into a single health read per account. A failed payment or an overdue invoice drops health on its own, no rule for you to write. Airhop surfaces the accounts slipping and tells your CSM exactly why, while there is still time to act.
When the agent spots a churn risk or a failed payment, it does not fire off a message on its own. It drafts the outreach, grounded in that account's context, and waits for your approval on the moments that carry real weight. Edit a line, approve, or hold. Once you trust a play, flip it to autopilot and the agent runs it unattended. This is the line between an agent that helps and an agent that embarrasses you.
When confidence is low, the thread routes to a person in email or Slack with the whole history attached. Your reply relays straight back to the customer, and the agent learns from how you answered.
Stripe and Measure feed billing straight into health. Overdue invoices, live usage, and upcoming renewals all reach the agent so its read of an account is grounded in real money, not a guess.
Strict tenant isolation, signed identity on the widget, and GDPR erase and retention controls. Each workspace is sealed from every other one, by design.
After it reaches out, an account goes quiet for a set window. No account ever gets pinged twice in a row.
Outreach respects the customer's working hours and timezone. Nothing fires at 3am.
A hard ceiling on messages per account over any window keeps the agent from ever feeling spammy.
On the high-stakes moments it drafts and stops, holding for a human until you have flipped the play to autopilot.
Every action runs the same loop. It reads the account, weighs what to do against your guardrails, and on anything that touches a customer or their money, it pauses at a checkpoint you own.
Billing, product events, CRM, calls, and the channels your customers already live in. Airhop reads from all of it so its view of an account is whole.
Airhop is rolling out to B2B SaaS teams who run customer success on real data. Book a 30 minute walkthrough on your own docs and billing, and we will get your workspace live with the agent working your accounts.
A 30 minute walkthrough,
then we get you live.
No. A chatbot waits for a message and replies. Airhop is an agent: it watches each account on its own, decides what that account needs next, and acts across onboarding, answers, and retention. Answering questions is one job it does, not the whole product.
Every answer is grounded in your real docs and past tickets, and it shows the sources it used. Your knowledge is re-crawled so replies stay current, and when the agent is not confident, it hands the thread to a human rather than guessing.
Not until you let it. On the high-stakes moments, a failed payment or a churn risk, the agent drafts the outreach and waits for your approval. You can edit, approve, or hold. Once you trust a specific play, you flip it to autopilot and it runs unattended within your guardrails: cooldowns, quiet hours, and a frequency cap.
Stripe and Measure for billing, Segment for product events, HubSpot for accounts and enrichment, Fireflies for call notes, and Slack and Gmail for answers and human handover. Billing and usage flow straight into the health read for each account.
Most teams are live in an afternoon. You point the agent at your docs, connect billing and product events, drop one script tag in for the widget, and set your guardrails. No funnels to build and no long implementation.
Yes. Each workspace runs under strict tenant isolation, the widget uses signed identity, and you get GDPR erase and retention controls. Your data stays yours and is sealed from every other workspace by design.